Do you have Valkyrie exhaust cores for sale?  I need 'em. Click here.

Our Mission:  To provide original products we discover we need by riding, that are better engineered and made with top quality components.

HorseApple Ranch Enterprises products are guaranteed to fit and perform as specified in the product literature, as long as you own them.  Electrical products are warranted for one full year from the date of purchase.  On pipe cores: Every effort is made to ensure your pipes are made from good quality stock pipes (they have to pass our high standards for us to buy them from customers). However, the pipes are built from (lightly) used cores, so the condition of the chrome may vary. 

We are continually working to improve our products - we welcome feedback and suggestions to help us in this passion.  Expect to see our products evolve into improved versions, thanks largely to your help.  We try to keep the website updated with info on these improvements, but if we don't quite keep up please understand the customer orders, support, and the R&D work comes first, followed by these pages, so at times a product might be a step ahead of announcements here.

EXPRESS ORDERS (available if the regular queue gets over 2 weeks, presently, April '05, not needed):

By customer request, a program has been needed to provide rapid delivery of glasspacks for those who need it.  In answer to this need, a seperate queue is used for EXPRESS glasspack orders.  This queue is assigned top priority and emptied before the normal glasspack order queue.   This option does not guarantee delivery within a specific time, it means those who opt to use it are buying high priority, and will be placed on the EXPRESS queue which is emptied first.  The Express option has more value, the more time it saves.  The normal glasspack order queue fluctuates in length.  I keep constant track of how many are in the queues.  So the price for the Express service is based on how much time it saves waiting in the normal queue:  $25 per week saved, up to a max cost of $100.  Call to find out how long the normal queue is at this moment, and the current price of Express service.

Ordering: 

For glasspacks, check the R&R Tips page for details on removing, shipping, and reinstalling your pipes.  Or send email to ValkstuffNO-SPAM@horseapple.com  ( - remove the "NO-SPAM") describing your order.  I'll respond ASAP, we'll get your order going.  Or call our toll-free number 1-877-338-1077, Denver area riders please use local number 720-851-8455.  Shipments are prepaid before shipping,  via Visa, Mastercard, Discover, http://www.paypal.com (use my address ValkstuffNO-SPAM@horseapple.com  or C.O.D.   We accept personal checks or money orders, made out to Horseapple Ranch - but be advised the USPS has lost checks entrusted to them.   Call to place credit card orders, as all orders are handmade, volume doesn't support online ordering via an SSL server - email is not secure for CC use.

We accept half down, and the balance when we're about to ship.

Return & Refund Policy:

Uninstalled products may be returned up to two weeks after receipt for a refund of the invoice total less a 15% charge for handling, provided it is returned in the original packaging and is undamaged.  If you need this option please call for a return authorization.  Products that have been installed can not be sold as new so they are not returnable.  Beyond two weeks we cannot accept returns.

Customer Service:

Contact Mark Tobias at the phone and email address given in the footer of this page.

Currency:

Transactions are in US Dollars.

Shipments:

All shipments are via DHL ground unless other arrangements are made.  If you need it faster, fast DHL delivery is available, at our cost.  We no longer use UPS or Fedex due to lost shipments, damage, and breach of contract on extra value insurance.
 

Core Exchanges: Returning Your Pipe Cores     policy announced 8-27-01

We need your cores quickly if you want us to buy them.  Frankly, we prefer to buy new takeoffs as their condition is more reliable and what our customers want.  So - if you plan to return your cores for us to buy, plan to do so within 14 days of when your new pipes were shipped to you, as printed on the shipping label.  Then we will buy them provided the chrome headers are in excellent condition, and the pipes are otherwise undamaged.  That means, no dents, rust, or obvious scratches in the chrome (visible from 6 feet), no discoloring of the chrome where it's visible when on the bike (slight discoloring under the foot pegs, under the curved chrome cover is OK), no big dents in the can or obvious damage to the stainless part of the header tubes.  It's OK if you cut the "piggys" and drilled the baffles.  We will inspect your pipes and contact you by phone or email with the results, and arrange for your payment.  Beyond 14 days - DO NOT SHIP YOUR PIPES BACK TO ME UNLESS WE AGREE THAT WE WILL EXTEND THE BUYBACK PERIOD FOR YOU.  Without our agreement - we may return your cores provided you pay for the shipping.

PLEASE DO NOT SHIP PACKAGES HERE BY THE U.S. POST OFFICE.  The Franktown CO Post Office does not deliver packages to the ranch, and the USPS has also lost several packages, while dishonoring their responsibility for them.   USPS shipments will slow down your package turnaround, if your package makes it here at all.   Our deliveries are almost always via DHL, a responsible delivery company.  Thanks for not using the USPS in our transactions.